تم وضع المناقشة في: غيرها في واشنطن دي سي | علق: |
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is hiring for a Service Desk Team Lead to support our customers at the NSWC IHEODTD, in Indian Head, MD (Mainside). The selected applicant will provide virtual collaboration technology support to US Navy Systems. The ideal candidate will have a variety of experience providing support to command personnel of all levels with Microsoft based solutions across the DoD.
Responsibilities:
Provide management and oversight of Service Desk ticket queue and day-to-day operations
Coordinate and plan emergency and priority tickets with customer and team to completion
Manage Excess process with the Government POC and train team members on proper equipment removal and documentation
Serve as subject matter expert and provide Tier III support or coordinate escalation with System Administration team and provide oversight of ticket status
Provide overall ownership of customer tickets and resolution
Measure, monitor and review team performance regularly and provide suggestions on any needed tools, training, documentation and process changes to improve the team’s performance
Support any needed implementations for team changes, tasks and/or improvements
Ensure the Service Desk Team is operational, and team has coverage at all times
Train new Service Desk personnel on the teams’ processes and assist in team members skill growth
Candidate will demonstrate effective management level communication skills, written and verbal, by providing clear, relevant, and timely status updates and message response
Create and maintain team documentation
Approve employee timesheets within company guidelines
Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio-visual equipment
Install and configure authorized workstation hardware and software
Diagnose and resolve hardware and software issues
Maintain end-point data backups and ensure integrity
Lead and assist with projects as needed
Requirements
Minimum of 3 years of experience supporting system administration for DoD or Federal Programs
DoD 8570.01M IAT Level II Certification with Continuing Education (CE) (GSEC, CompTIA Security+ CE, SCNP, SSCP)
Experience providing Tier II/III end user desktop support services.
Strong understanding of IT Management and associated cybersecurity principles to include cybersecurity policy, network security, and digital forensics
An active DoD Secret clearance is required to start. A Top Secret Clearance will be required. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
Benefits
At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience and certifications that will take your career to the next level. RMC also offers high-quality, low-deductible healthcare plans and a competitive 401K package.
