IT Assistant

IT Assistant

Job Location: Poole, Dorset

Job Type: Permanent

Salary: £30,000 - £35,000 per annum, depending on experience

Hours: Monday – Friday 8.00am - 4.45pm with a 12.30pm finish on a Friday

Benefits: 25 days holiday + bank holidays; Enhanced pension scheme; Death in Service benefit;

Employee Assistance Programme; Electric vehicle salary sacrifice scheme after qualifying period; Social events throughout the year

We have a new opening for a specialist engineering company for a IT Assistant to join their team based in Poole on a permanent basis. Working directly with the Group IT Manager you will be providing 1st & 2nd line support to approx. 50 users on site and will also be providing additional support as required to the wider company.

The role will not only see you providing 1st & 2nd line support but also supporting the Group IT Manager in delivering IT projects.

Within this role you will be the first point of contact for any IT issues and queries, resolving in a timely manner to ensure systems remaining fully operational across the business & the group.

Key duties will include;

* Providing 1st / 2nd line support to support colleagues with any technical support

* Troubleshooting relevant equipment, such as PC/laptop/tablets, wired and wireless LAN problems, AV equipment

* Diagnosing and resolving hardware and software issues

* Installing and configuring IT equipment

* Adding and maintaining user access and permissions (Windows Active Directory/Azure/O365 Exchange/SAP Business One)

* Undertaking software and hardware upgrades and maintaining asset registers

* Providing support to staff in the use of IT equipment and software

* Managing and maintaining server & network infrastructure

* Carrying out routine maintenance on all IT assets

* Maintaining security and backup operations

* Repairing and configuring old/new equipment for existing and new users

The successful applicant will possess;

* A proven track record within a desktop support / IT support role

* Experience of providing 1st and 2nd line support

* Microsoft certified or relevant IT qualifications

* Experience of:

* Active Directory / Group Policy / DNS

* Office 365 / Azure / TEAMS administration

* Windows Server

* Windows 10/11

* Networking (LAN / WAN / VPN)

* Security awareness

* Installing and configuring software & hardware

* Demonstrated proficiency in internal IT support

* Strong Microsoft Office Suite

For more information on this position, company or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

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