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SERVICE OPERATIONS MANAGER
Location: Goole
Salary: upto £69,000/annum (depends on experience)
About Company
Our client is a leading railway infrastructure company dedicated to delivering excellence in rail services and operations. We are seeking a highly motivated and experienced Service Operations Manager to oversee our facility, manage a team of warehouse supervisors and operatives, and ensure the consistent achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This leadership role comes with a strong focus on operational safety and people-related matters within a bustling warehouse environment.
Key Responsibilities
Team Leadership:
• Deliver production plans in line with operating parameters and costs whilst leading the site based team in support of the design and fitout of a new purpose built warehouse facility.
• Ensure effective management and communication of any operational or procedural changes within the facility / operation whilst ensuring all employees focused to deliver against agreed plans and measures with respect to inventory management and logistics.
• Promote all change initiatives or improvements in a timely manner to support optimum benefit to organisation and people within the warehouse operation.
Health and Safety Management:
• Take ownership of the health and safety agenda, 4 steps, to promote safe working practic-es.
Attend and contribute to depot groups and wider company meetings, for example, the Health and Safety Committee, etc.
• Advise on the people and system implications, issues and responses to further the de-partments strategies and objectives.
• Ensure strong and visible leadership in all aspects of Health and Safety management
Stakeholder Management:
• Initial point of contact for customers at site level for operational communication
Inventory Control:
• Ensure new warehouse operatives are suitably trained and certified competent within area of responsibility.
• Ensure inventories in area of responsibility are accurate and systems reflect the actual po-sition, irregularities having defined action plans to rectify.
• Ensure stock movements/transactions are recorded accurately in a timely manner.
• Support organising and participate in stock takes at regular intervals.
Continuous Improvement:
• Maximizing the deployment of people, processes, materials and equipment, and ensure mitigations are in place in event of disruptions.
Continually improve efficiencies and identify operational improvements
• Develop the team to encourage and achieve continuous improvement methodologies in order to improve the profitability, service and efficiency of the site
• Ensure systems and procedures are Fit for Purpose in order to deliver high performance
Experience & Qualifications
• Proven warehousing management experience in a similar role is essential
• Strong people management skills – Previous experience of managing teams and ability to priorities.
• SAP ERP and WMS systems experience.
• Financial / Budgetary awareness.
• Management and use of MHE.
• Management / Warehouse / People Management qualification would be advantageous.
• Strong industry continuous improvement skills and knowledge.
• Possess a dynamic leadership attitude, supporting teams as needed and work together to add value and manage challenges.
• Excellent communication skills and ability to engage, motivate and coach.
• HSE qualification (such as IOSH / NEBOSH) – advantageous
• Experience with SAP (Or similar WMS systems) – advantageous
• Experience in working in a cross-cultural environment – advantageous
How to Apply
If you are a dynamic leader with a demonstrated history of achieving operational excellence while prioritizing safety and customer satisfaction in a warehouse or rail logistics setting, we invite you to apply for this exceptional opportunity.
This is an excellent opportunity to join a market leader so if youre interested in being considered please apply for the role or contact Tomasz at Morson Talent by send an email to
LMIND