Postado em: Outros em Dallas | Última actualização: |
Job Description
As an Implementation Consultant, you will be at the forefront of transforming healthcare experiences by leading the implementation of our SaaS platform for complex midsize to large healthcare based clients. This role requires a strategic thinker with strong influencing skills, a deep understanding of healthcare processes, an understanding of healthcare technology with a focus on scheduling and a passion for delivering high-quality solutions.
Join us in transforming healthcare technology and make a significant impact on the industry. Be a key player in our journey to deliver innovative solutions that enhance the blockit platform and improve the healthcare experience for all.
Primary Responsibilities:
Lead and oversee end-to-end implementation projects, ensuring alignment with client expectations, timelines, and industry best practices.
Collaborate with cross-functional teams, including operations, technology, and client success, to achieve successful implementations and ensure client needs are met.
Serve as the subject matter expert and at times the main point of contact for clients during the implementation phase, fostering strong relationships and addressing client needs and concerns.
Conduct regular check-ins and status updates to ensure client satisfaction and project progression.
Develop and deliver comprehensive training programs for clients, ensuring they are well-versed in utilizing blockit’s platform.
Create and maintain detailed documentation, utilizing blockit’s implementation guides and best practices.
Proactively address and resolve implementation challenges, working closely with internal teams and clients to identify effective solutions.
Be forward thinking, anticipating potential roadblocks and proactively implement preventive measures.
Become a subject matter expert, comfortable recommending solutions to clients and guiding them toward the best fit for their business needs within the existing functionality of the product.
Provide support during the transition from implementation to ongoing support, ensuring a smooth handover to internal and external teams.