Postado em: Atenção ao cliente/Call center em Sudeste da Inglaterra | Última actualização: |
Job Title: Customer Relationship Specialist
Location: Eastbourne
Salary: £24k-£26k (FTE)
Job Type: Permanent
Part time hours available
Work hours: Monday to Friday (9:00am-5:30pm)HRGO Recruitment are seeking a Customer Relationship Specialist for a well-established transport and logistics company based in Eastbourne. This is 1 out of the 100 other branches in the country and over 400 around the world. You will need to be a highly motivated and customer-oriented individual. You will be responsible for providing exceptional support to clients, advising on different suppliers, and ensuring a smooth and efficient logistics process is in hand.
You will serve as the primary point of contact so your attention to detail, problem solving and ability to build relationships will be crucial in this role.
Duties will include but not limited to:
Responding to Customer queries via phone, email, and social media
Preparing quotations based on client's specifications
Communicating with Carriers, H/O and other suppliers
Supporting sales team with administration tasks
Building relationships with clients to boost retention
Collaborate with internal teams
Maintain accurate and up-to-date customer records
Provide status updates on shipments, delivery schedules and any changes/delays
Handle any customer complaints professionally
Stay up to date with industry trends and regulations for best practiceRole Requirements:
Be positive, persistent & proactive
Deliver on expectations
Excellent customer service
IT literate
Logistics experience (preferred not required)
GCSE qualifications or equivalent