Customer Service Representative

Job Description
Responsibilities:
• Understand WMS, ASN, and EDI systems
• Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery  
• Set up expedites if needed 
• Send ASN (advance shipping notice) to all vendors/customers.  Know vendor/customers preferred receiving method of this information.  
• Create custom paperwork or commercial invoices for all international shipments as needed
• Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day
• Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion
• Create AR’s/picklists and create labels for outgoing freight as needed
• Reactivate, reflag, and correct bill of ladings.
• Have an understanding of the barcode scanning process and know the operations of the scanner
• If necessary, perform shipping responsibilities of loading, unloading freight, pulling & receiving
• Keep a clean orderly working area to minimize room for error
• Update and maintain all Shipping logs  
• Locate old files for Shipping & Accounting purposes, as needed
• Complete all billing tasks which include systematic, manual, and supplemental billed  
• Run ASN report at the end of the day to ensure all shipments have been billed.
• File all documents and purge old files, as needed 
• All other tasks as assigned by Supervisor