Publikováno v: Centrum péče o zákazníka v Wolverhampton | Nejnovější změněné: |
Job Description: Customer Service Account Executive (Insurance) – Wolverhampton 🌟
BCS Connect is thrilled to announce an exciting opportunity with a leading insurance organisation! We are on the lookout for a dynamic and dedicated Customer Service Account Executive to join their expanding team in Wolverhampton. This role offers a competitive salary of up to £28k, plus commission and fantastic career progression opportunities. 🚀
About the Role:
As a Customer Service Account Executive, you will be the first point of contact for clients, providing exceptional service and support. Your role will involve managing client accounts, addressing queries, and ensuring a seamless customer experience. You will be working in a vibrant and supportive team environment where your efforts will directly contribute to the company’s success and growth.
Key Responsibilities:
* 🌟 Client Interaction: Handle incoming inquiries from clients, providing timely and accurate information regarding insurance products and services.
* 📊 Account Management: Manage and maintain client accounts, ensuring all details are up-to-date and accurate.
* 💬 Communication: Communicate effectively with clients through various channels (phone, email, and in-person).
* 🛠️ Problem Solving: Address and resolve client issues and complaints with professionalism and efficiency.
* 📈 Sales Support: Assist the sales team in identifying opportunities for up-selling and cross-selling insurance products.
* 🔄 Process Improvement: Continuously seek ways to improve the customer service experience.
What We’re Looking For:
* 👍 Excellent Communication Skills: Both verbal and written.
* 🤝 Customer-Focused: A passion for delivering exceptional service.
* 📚 Attention to Detail: Strong organizational skills with a keen eye for detail.
* 🔄 Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* 📊 Team Player: Collaborative mindset and willingness to support team members.
* 🏆 Experience: Previous experience in a customer service role, preferably within the insurance industry, is an advantage but not essential.
Benefits:
* 💰 Competitive Salary: Up to £28k per annum.
* 💸 Commission: Attractive commission structure based on performance.
* 🚀 Career Progression: Opportunities for growth and advancement within the company.
* 🌴 Additional Perks: Comprehensive benefits package including holiday allowance, pension scheme, and more.
Location:
📍 Wolverhampton
How to Apply:
If you are passionate about customer service and are looking to advance your career within the insurance sector, we would love to hear from you!
Join us and be part of a team that values excellence and innovation