Residential Coordinator - Veterans Lifeway Center

Job Description
Under the direction of the program manager, the residential coordinator assists with day-to-day operations of the Peak Living Services Veterans Lifeway Center located in Charleston, WV. Duties and responsibilities include, but are not limited to, the following:
Coordinate with the Program Manager for daily operation of the assigned facilities.
Monitor assigned facility at all times while on duty to ensure compliance with all residents and visitors with Peak Living Services and programmatic policies and procedures.
Maintain open and timely communication with residents which includes introduction of new or any changes to policies and procedures as well as facility operations and resident management.
Ensure the intent and practice of all policies and procedures are understood by residents. Follow and enforce all facility guidelines consistently and promptly.
Make certain the confidentiality of personal information concerning residents as well as, if necessary, the maintenance of all documentation pertaining to and/or relevant to quality service delivery.
Perform intake upon entry of all new or re-entering residents to the assigned location.
Under direction of Mission Services staff and the Program Coordinator, assist the unhoused population through information, referral assistance and supportive counseling to support their efforts toward self-sufficiency.
Maintain the required daily logs, event/critical incident forms and statistical data, including monitoring and updating of Peak Living Services databases and spreadsheets if requested.
Ensure the desk area in maintained in a clean and orderly manner at all times. Perform janitorial duties of the facility as required.
Answer telephone calls. Taking messages in appropriate and providing information and referral as necessary.
Follow all training on job specific, crisis/stressful situations and vocational areas as well as grant service trainings and requirements.
Handle crises on an as needed basis with authority to deliver safe, quick, and decisive action.
Understand and promote crisis intervention techniques and proper safety procedures.
Help maintain a clean, habitable, healthy and safe environment for staff and residents. Security monitoring of all building areas at predetermined intervals throughout the work shift.
Completion of facility laundry during night shift as well as daily chore lists for any shift.
Attend and participate in Peak Living Services meetings and other meetings as requested.
Other duties as assigned.