Customer Service Representative

Responsibilities:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Ensure all customers' standard operating procedures are followed and updated.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Understand department process flow, constantly looking for areas of improved efficiency.
• Overseas communications, timely responses to emails and requests (internal and external).

Qualifications:

· At least 1-3 years of relevant experience.

· Excellent phone etiquette and verbal, written, and interpersonal skills.

· Ability to multi-task, organizes, and prioritizes work.

Job Type: Full-time

Ability to commute/relocate: