Operational Team Leader (Accidental Damage Department)

Job Title: Operational Team Leader (Accidental Damage department)

Location: Liverpool

Salary: £33,000 - £36,000 plus an achievable annual bonus of £2500 paid quarterly

Job Type: Permanent, Full Time

We are seeking an Operational Team Leader within our Accidental Damage Department to be a pro-active thinker who is highly motivated and leads from front.

Leading a team of Total Loss/Fire and Theft Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.

What you will be doing:

Lead a team of Total Loss & Fire and Theft Handlers
Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation
Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
Ensure the effective management of inbound call handling philosophies are adhered toWhat we're looking for:

Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
To lead by example and endorse the company behaviours and values
Previous motor claims experience would be advantageous however not essential
Highly motivated self-starter
Clear, focused and determined approach to problem solving
Authoritative manner with ability to listen
Persuasive, strong, and confident communication skills
People Management experience essentialAbout Acorn Insurance:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

Additional Buy & Sell Holidays
Company Sick Pay Scheme
Company Paid Maternity & Paternity Leave
Generous Company Pension Scheme
Online vouchers and discounts
Fresh fruit Deliveries twice a week
£250 Refer a friend bonus
Cycle to work scheme
Free eye test vouchers and a contribution towards the frames
Free self-development & qualifications via Magpie Learning
A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
Regular Employment Engagement including ongoing competitions with fantastic prizes.
Charity fundraising events*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.

Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered