Veröffentlicht in: Kundenservice/Call Center in Preston | Verfasst am: |
As an Temporary Contact Centre Advisor you will be responsible for handling inbound calls from a UK customer base, handling customer queries and updating information on CRM systems.
Client Details
Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Contact Centre Advisor to join their Preston team on an on-going temporary basis.
Description
As a Temporary Customer Contact Centre Advisor you will:
Be first point of contact for customers in relation to any queries they have with their account
Resolving customer complaints
Updating CRM systems
Liaising with internal teams
Endeavour to resolve any issues the customer may have
Communicate feedback to senior personnel on the customer experience and issues
Adhoc duties as and when required
Profile
To be successful in this role:
Excellent communication skills that promote great customer conversations
Flexible from 6am - midnight for rotational shift patterns, i.e. 6 - 12pm, 9 - 5pm, 3pm - 12pm etc
3 years experience within a contact centre environment
Able to work in a team setting as well as independently
Strong IT skills
Can commit to a 3 month temporary role Please note you will need able to pass DBS checks to be offer employment
Job Offer
In return, our client can offer:
Competitive pay rate
Great work culture
Weekly pay
Temp to perm opportunity
10% shift pay on top of basic salary
Free on-site-parking