Customer Sales Executive

Your new company:
Careline365 is an award-winning company that provides a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. Whilst going through an exciting period of growth, they still have that family company feel, where the employees are more like friends than colleagues. They provide a friendly and relaxing working environment across all departments and the successful candidate for any of their current vacancies will soon feel right at home.
As part of the Appello Group, they are committed to transforming lives through technology-enabled care services, blending the expertise in their monitoring centre with the latest digital technology being created by ourselves and their partners. As the UK's largest tele-care monitoring and digital equipment provider, they support over 300,000 vulnerable people in their communities to live safer, happier, and more enriched lives. The journey of supporting housing, health and social care dates back to 24th June 1988 when they took the first emergency call from the Head Office in New Milton, Hampshire. With a team of just five employees, they were pioneers of emergency monitoring within the housing sector. Over the next decade, the business grew considerably, as did the teams.
The Appello Group now consists of many brands, including, Appello and Careline365. All are equally pivotal in the continued growth and commitment to improving the safety and wellbeing of our communities.
Today, they operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.

Your new role:
They are looking for an energetic and enthusiastic Customer Sales Executive to join the customer-focused team. With a close-knit supportive culture, the right candidate will be driven by targets, incentives and team success.
On a day-to-day basis, you will be taking inbound calls and email enquiries from service users and their families, carers etc who are interested in personal alarms. This will include...

Being a product expert and brand ambassador, signposting customers to their personalised sales solutions
Meeting and exceeding personal and team targets by actively converting customer queries into orders.
Assisting in existing customer engagement and service management
Achieving the expected call quality
What you'll need to succeed
To be a successful candidate for this role, you must be able to demonstrate the following attributes, skills and experience:

Able to provide a personalised sales experience
The ability to self-manage and use your own initiative to achieve targets.
Experience in customer service, using different communication mediums: teams, WhatsApp, email, telephone etc…
Be self-motivated, able to act independently and as part of a team
Be motivated by target achievement
Be a strong communicator, confident in customer service and experience
Have confidence in customer objection handling
Have basic IT proficiency, including Microsoft Suite
Be commercially minded with an interest in business
GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)
What you'll get in return

Aviva Pension Scheme
Free eye tests through Specsavers
Free tickets to the Executive company box at Norwich City Football Club
Increasing holiday allowance with each year of service
Paid Duvet Days after a successful probation period
Generous staff discount when you buy products from the Zatu website or in their shop
£50 Zatu voucher on your birthday after completing probation
Employee referral bonus
Further education/qualification contributions
Health assured EAP service for workplace wellbeing
Bike to work scheme and cycle storage
Free on-site parking
Terms and conditions apply
What you need to do now
Call Kim now on (phone number removed) or email an updated CV now!

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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