Telephone Operator

Firma: Steigenberger Hotel Business Bay Dubai
Job-Typ: Vollzeit

You have the solution:


  • Receive each guest call in a professional and friendly manner.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Ensure guests are greeted by name upon calling as per Steigenberger Standards.
  • Maintain an up to date knowledge of the hotel and local services.
  • Maintain an awareness of guest profile through the Opera guest profile system.
  • Complete management's long distance call vouchers and record them on the traffic sheet.
  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Take messages for guests and management as per the required standard.Co-ordination and information with the Front Office and any other department if required.
  • He/she is familiar with all related company documentation and especially relevant l for his/her field of responsibility.
  • Other duties as assigned

Your approach:


About You:

In order to be considered for this role, you will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ years in a similar position in a 4* Or 5* property.

You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.

Excellent communication skills in written and spoken English is a must.

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