Executive Concierge

- Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs
- Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests
- Build and maintain relationships with clients to ensure their satisfaction and loyalty
- Collaborate with various departments on board to ensure seamless execution of client requests
- Handle and resolve any client concerns or issues in a timely and professional manner
- Maintain accurate records of all client interactions and requests
- Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations
- Assist with special events and functions for VIP clients on board
- Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up
- Continuously seek opportunities to enhance the client experience and provide feedback to improve our services
Qualifications:
- Minimum of 2 years of experience in a luxury hospitality or concierge role
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work well under pressure and manage multiple tasks simultaneously
- Detail-oriented with a focus on providing exceptional customer service
- Knowledge of luxury travel and destinations preferred
- Fluent in English, additional languages a plus
- Willingness to work flexible hours, including evenings and weekends
- Must be able to pass a background check and obtain necessary travel documents
Join our team and be a part of creating unforgettable experiences for our VIP clients on board luxury cruise ships. Apply now to become an Executive Concierge with Crew Life at Sea.