Director, Discovery & Digital Process Mapping

Job Description
Purpose:
As a Discovery and Digital Process Mapping Director for the Factory of the Future, your role is pivotal in analyzing and optimizing manufacturing processes. You'll lead discovery sessions to understand current workflows and identify opportunities for automation and integration of advanced technologies. Responsibilities include creating detailed process maps, collaborating with cross-functional teams, and implementing streamlined processes to drive efficiency in the context of Industry 4.0. Your insights will be crucial for shaping the digital transformation journey of the factory toward a more advanced and agile future.
You'll collaborate with stakeholders to gather requirements, document current workflows, and create detailed process maps. Your role involves employing various discovery techniques to uncover inefficiencies, bottlenecks, and opportunities for automation. Additionally, you'll play a vital part in recommending and implementing streamlined processes to enhance overall operational effectiveness.
 
Responsibilities:
·        Create process documentation/workflows, knowledge articles, and self-service guidance for IT Services
·        Collect and document business requirements for project and process improvement/automation efforts.
·        Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
·        Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels.
·        Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
·        Identify issues and risks.
·        Bring inconsistencies and problems to the attention of management.
·        Participate in problem resolution.
·        Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas.
·        Prepare incident details for post-mortem incident reviews. 
·        Extract reports and provide a high-level analysis of data for review.
·        Maintain a complete understanding of and adheres to all IT policies and processes.
·        Collaborating with stakeholders to gather requirements.
·        Mapping out digital workflows and processes.
·        Recommending and implementing technology solutions.
·        Ensuring alignment with organizational goals.
·       Training teams on new digital processes.