Veröffentlicht in: Sonstiges in New York City | Verfasst am: |
Job Description
The Finance, Service Delivery Lead will champion develop and maintain a culture of continuous improvement (CI) and knowledge about related methodologies (Lean, Six Sigma, etc) across all areas of Americas Operational Finance. The position will have responsibility for planning, coordinating, and managing continuous improvement activities and initiatives that have broad organizational impact with specific focus on value stream mapping, performance management, related CI sessions, and process efficiency. This will involve working across markets, the Director/Regional Director of Operational Finance and Global initiatives. The Service Delivery Lead will provide direction and leadership, shaping improvement opportunities, while providing process and project management expertise to deliver material performance enhancements. Support the regional service performance and governance framework for the relevant markets. Manage continuous improvement opportunities for OF Americas markets. The end purpose is to improve the real result key performance indicators for Operational Finance.
Key activities this role will be focusing on are as follows:
Support the Regional Service Management on a day-to-day basis
Review feedback from the markets (VOC, Feedback mechanism)
Develop and expand local capabilities in applying continuous improvement tools and methods (lean, six sigma) and promote a structured, problem solving approach
Support and challenge the local staff and management in direction setting, prioritization (timing, resources, and sequence of actions), and implementation of improvement activities, to best achieve the targets for the key performance indicators, resulting from the annual goal development
Review 3rd party teams performance and support these teams to improve upon their overall performance
Review available benchmark data and service management surveys to identify areas for improvement
Provide local transition support for new corporate mandated system integrations and operating models