Customer Service Administrator

Customer Service Administrator

Crewe

£(phone number removed) DOE plus monthly bonus

Permanent Position

Office or Hybrid available

KPI Recruiting are currently supporting with the recruitment of an experienced customer service candidate to join a well established organisation based in Crewe. My client are one of the UKs leading providers in their field and work in close partnership with several automotive manufacturers and dealerships across the UK. This is a great opportunity to join a fresh thinking, innovative company with a great team and ‘family fun’ environment.

Within this role you will manage incoming calls from both clients and end consumers, providing and excellent service via phone. You will also investigate and respond to email inquiries and work closely with Assessors. This role requires someone with excellent communication skills, high-quality administration and quality checking experience.

Key Duties:

Provide exceptional service to the authorised repair network in relation to the clients maintenance and service plan products via telephone and email
Support consumers with repair requests, updates and changes to their policies
Support the assessment of repairs and manage responses via internal systems
Ensure all repair requests are completed in line with the guidelines of the policy
Work closely with the Maintenance Assessors and the Maintenance Supervisor to continuously enhance the maintenance services
Manage the complete resolution of repair requests after assessment, including handling consumer or client complaints
Perform high-quality data entry to support the administration of our maintenance products
Assist the department with the administration and correction of policy details
Key Skills Required:

Must have previous customer service experience
Warranty/automotive experience desirable
Dispute resolution or complaint handling experience.
Experience with data entry and administration
Self-motivated approach
Confident communication skills
The ability to work to deadlines
Excellent attention to detail
Company Benefits:

Opportunity to work hybrid after probation
Monthly bonus up to £100 per month
25 days holiday increasing to a maximum of 32 days with service, plus bank holidays
Employee benefits scheme, including opportunity to purchase up to 3 days holiday, health cash plan, dental cover, travel insurance and life insurance
Employee recognition awards
Long service award scheme
Free onsite parking
No late evenings
Hours: 37.5 hours per week Monday-Friday working either 8am-4pm or 10am-6pm, 1 in 3 Saturdays 9am-1pm paid at additional rate

For more information call Jodie on (phone number removed) or email your CV to

INDCOM