Δημοσιεύτηκε σε: Εξυπηρέτηση Πελατών/Τηλεφωνικό Κέντρο σε Μπέρμιγχαμ | Δημοσιεύτηκε: |
We are currently recruiting for a Customer Service Advisor for an on-site, office based role in Erdington, Birmingham.
Job Duties:
* Answering all customer queries by Email, Phone, 3rd Party Channels, Social Media and Post
* Completing day to day tasks (e.g On Hold releases, Escalated Returns and Refunds, Gift Card Administration etc)
* Taking ownership of all customers issues to resolution.
* Constantly search for opportunities to improve the customer experience.
* Meet individual and departmental targets.
* Support the wider business where it is required on day to day tasks
Candidate Specification:
* Previous experience in a Customer Service role.
* Previous experience within customer complaints background is highly desirable.
* Excellent written and verbal communication skills
* Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes
* The ability to manage own workload and prioritise accordingly
* The confidence to make decisions within agreed discretionary limits.
Benefits
* Full training provided
* Option to join Employee health cash plan
* 22 days plus bank holidays (30 days total) over 2 years service extra 3 days
* Company pension scheme
* Overtime available
* 50% Company discount
* Casual dress
Working hours; Will be Monday to Friday but will need to work 1 x Saturday in every 6.
8.5 hours shifts (but break included in this time), shift times between 8am and 6pm