Customer Service Agents

Company: SpotOn Connections
Job type: Full-time
Salary:
22,000 - 30,000 EUR/Year
Industry: Services

Responsibilities:

• Master Customer Care - simple.

• Tasks as a Travel Consultant.

• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests.

• Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.

• Addressing, preempting and solving problems - we want you to tell us and the client what might happen before it does.

• Stay up-to-date with new features and product launches - there are lots so be prepared for some serious innovation!

• Help define and establish best practices together with the rest of the team in sales, operations and customer care.

• Come to us with innovative ideas to increase sales and improve customer experience.

• Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up! Requirements:

• Shift Flexibility. We compensate well but this is not a 9-5 role!

• Superb English, spoken and written - We are a Spanish company but we operate in English internally and with our clients.

• Eligibility to work in Spain.

• Based in Barcelona.

• 1 year of experience in Online environment within the Travel or Tourism industry.

• Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role.

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