Service Desk Analyst

Company: CV-Library
Job type: Full-time
Salary:
20,144 - 22,383 GBP/Year

Looking for a Service Desk Analyst to provide first-line technical support in the public sector and government industry. The role involves troubleshooting, problem-solving and providing excellent customer service.

Client Details

Our client is a well-established public sector organisation based in Halifax. With over 5000 employees, they provide vital services to the local community and have a strong reputation for their commitment to staff development.

Description

Responsibilities:

Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
Conduct timely repair of IT equipment and peripherals that are not functioning properly.
Provide accurate and timely logging of problems and resolution for problems in the problem management database.
Escalate more complex problems to the appropriate support groups.
Help install and perform minor repairs to hardware, software, and peripheral equipment.
Support the roll-out of new applications, among other duties.Profile

A successful Service Desk Analyst should have:

A good understanding of Microsoft office suite.
Experience working in a Service Desk Analyst role or similar.
Excellent communication and problem-solving skills.
Knowledge of IT systems and infrastructure.
Ability to work well in a team and adapt to changing circumstances.Job Offer

Benefits:

Yearly salary ranging from £20,044 to £22,383.
Generous holiday leave and access to all benefits.
Opportunities for professional development with great training opportunities and growth within the company.
A positive and supportive company culture.We welcome candidates who are eager to learn and grow in a supportive team environment. If you have the skills and experience necessary for this role, please apply

Apply for this job