Customer Service Representative (German-speaking)

• Opportunity to work in a fast-growing international company
• Opportunities for professional growth and development

Over onze klantOur client is a prominent international e-commerce retailer, catering to a diverse global customer base. Renowned for its extensive product offerings and seamless online shopping experience, our client stands at the forefront of the digital retail industry. With a commitment to innovation and customer satisfaction, our client continues to redefine the way people shop online.Functieomschrijving

• Respond promptly and professionally to customer inquiries via phone, email, and chat in the German language.
• Identify and assess customers' needs to achieve satisfaction, proactively offering solutions and recommendations when necessary.
• Handle and resolve customer complaints in a calm and courteous manner, aiming for first-contact resolution whenever possible.
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Collaborate with other team members and departments to escalate and resolve complex issues in a timely manner.
• Stay up-to-date on company products, services, and policies to provide accurate information to customers.
• Uphold company standards of customer service excellence and professionalism at all times.
• Contribute to the continuous improvement of processes and procedures to enhance the customer experience.

Profiel

• Fluent in both written and spoken German, with excellent communication skills.
• Proficient in English to communicate effectively with colleagues and management.
• Previous experience in customer service or a related field is preferred.
• Strong problem-solving skills with the ability to think quickly and creatively to resolve issues.
• Excellent interpersonal skills with a customer-focused approach.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong attention to detail and organizational skills.

Aanbod

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive workplace culture.
• Employee discounts and perks.
• Daily lunches and premium coffee.
• Prime location in the heart of Amsterdam.
• A dynamic team committed to excellence.

Consultant: Gvantsa PurtseladzeVacature referentie: JN