Customer Service Administrator

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive work environment? If so, we have the perfect opportunity for you!

SF Recruitment are collaborating with a fantastic business located in Hucknall (Newstead Village), dedicated to providing top-notch service to their valued customers. Currently, they are seeking a dedicated and enthusiastic individual to join their team as a Part-Time Customer Service Administrator.

Position: Customer Service Administrator (Part-Time)
Location: Hucknall (Newstead Village)
Schedule: Monday, Thursday, and Friday
Hours: 8:30am - 5:00pm
Pay: £12.30 per hour

Key Responsibilities:

To provide effective hands on support to the web administration function to the business
To establish an efficient, friendly, helpful, and welcoming approach with every caller proving them with a memorable level of service, which promotes customer loyalty and recommendation
To ensure that a consistently outstanding level of customer care is provided during all telephone conversations and any other forms of communication
To support and contribute to a culture of providing excellence in service to all customers
To assist with general administrative duties as required
Respond to enquiry emails
Respond to complaint emails
Respond to complaint/query messages on chat
Assisting with overflow of calls as directed
Respond to customer needs by listening and questioning effectively
Completing every order thoroughly so that orders can be processed efficiently and delivered correctly within agreed timescale
Endeavour to always complete a customer request without having to pass the call to a colleague or call a customer back
Having up to date and accurate information about current offers, promotions, and product availability
Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
Skills required:

Previous experience in customer service is essential.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with a positive attitude.
Ability to multitask and prioritise tasks effectively.
Proficiency in Microsoft Office Suite and other relevant software.
Flexibility to work the specified part-time schedule.
Why Join Us:

Be part of a dynamic and supportive team environment.
Opportunity for growth and development within the company.
Competitive pay rate of £12.30 per hour.
Convenient part-time schedule allowing for work-life balance.
If you are passionate about customer service and are ready to make a positive impact, we want to hear from you! Please apply today for immediate consideration. Our client is looking to move quickly so don't miss out