Posted in: Customer Service/Call Centre in Newcastle upon Tyne | Posted: |
Rewards and Benefits on Offer
* Immediate start date.
* Varied and interesting job role.
* An opportunity for a permanent job, after the temporary assignment.
* Friendly, enjoyable and positive customer calls and emails
* Great resources.
* Great team culture.
* Any support required is provided.
The Company you will be working for;
Our client is a well-established and highly successful company based in Newcastle. They are currently looking for a Polish Speaking Customer Service Advisors to join their team, initially on temporary basis for a 3-6-month period. If you are interested and meet the person specification of the job role, please apply below.
The Job You’ll be Doing
* Providing professional and efficient customer sales and service in all duties
* Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
* First contact resolution of customers and client’s queries, requests, orders and complaints
* Proactively contact existing and potential customers with the aim of up-selling products
* Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
About You
* It is essential you are fluent in written and spoken Polish and English.
* Any previous customer service experience would be preferred.
* Good proficiency and navigation skills around a pc, excellent keyboard skills
* Good telephone manner with a clear speaking voice
* Good communication skills and the ability to build rapport with the customer
* Ability to work well in a team
* Flexible to work at all times including evenings and weekends. You will work 5 days out of 7 – Monday to Sunday, and on a shift pattern, from 08:00 to 20:00, though generally 8-hour shifts