Trade Counter Assistant

Job Title: Trade Counter Assistant
Location: Tyne and Wear
Job Type: Permanent, Full Time
Salary: £26,000 up to around £30,000 + Bonus
Schedule: 7am – 5pm Monday to Friday, 8am-12pm Saturday on a rota basis
Company Overview:
Our client is a leading distributor of plumbing, heating, and bathroom supplies, catering to both trade professionals and DIY enthusiasts. With a strong presence in the market, they pride themselves on providing excellent customer service and quality products.
Position Overview:
We are seeking a dedicated Trade Counter Assistant to join our client's team. As a Trade Counter Assistant, you will play a key role in providing exceptional service to our customers, assisting them with product inquiries, orders, and ensuring their needs are met efficiently and effectively.
Responsibilities:
* Greet customers warmly and assist them with product inquiries, orders, and recommendations. Provide knowledgeable assistance on product features, benefits, and usage.
* Process customer orders accurately and efficiently using our client's internal systems.
* Ensure orders are fulfilled promptly and accurately.
* Monitor stock levels on the trade counter, replenishing products as needed to ensure availability for customers. Assist with inventory management tasks as directed.
* Collaborate with the sales team to promote special offers, new products, and upsell opportunities to customers. Actively engage in sales initiatives to drive revenue growth.
* Complete various administrative tasks such as filing, data entry, and maintaining customer records. Assist with maintaining a clean and organised trade counter area.
Requirements:
* Previous experience in a customer-facing role, preferably within a retail or trade environment.
* Strong attention to detail and accuracy in order processing.
* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
* Basic computer skills and proficiency with MS Office applications.
* Flexibility to work the required hours, including Saturdays on a rotational basis.
Benefits:
* Bonus – creating a high earning potential and incentives.
* Opportunities for career development and advancement within the company.
* Employee discounts on products.
* Pension scheme and other benefits.
* Financially secure business with excellent staff retention and reputation.
If you are a motivated individual with a passion for delivering outstanding customer service, we encourage you to apply today!
Simon Acres Recruitment are acting as the employment agency in relation to this vacancy