Posted in: Customer Service/Call Centre in Manchester | Posted: |
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Client Details
Our client is a prominent player in their industry. They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Description
Manage a large customer service team, ensuring high levels of customer satisfaction.
Develop and implement customer service policies and procedures.
Handle complex customer complaints and queries.
Monitor and report on team performance.
Train and mentor new team members.
Work closely with other departments to improve overall customer experience.
Ensure compliance with industry regulations and company policies.
Strive for continuous improvement in service delivery.Profile
A successful 'Contact Centre Manager' should have:
Proven experience in a management role within a contact centre.
Strong leadership and team management skills.
Excellent communication skills, both verbal and written.
A customer-focused approach.
Problem-solving skills and the ability to handle complex customer complaints.Job Offer
A competitive salary of £40,000 - £45,000 per annum.
Hybrid working (Manchester, 3days per week expected)
A comprehensive benefits package full details on the job description
A positive company culture that values teamwork and customer service excellence.
Opportunities for professional development and growth within the company.If you are a driven and experienced Contact Centre Manager looking for a new challenge, we encourage you to apply