Customer Services Administrator - Construction

Customer Services Administrator / Responsive Works Administrator

MAIN DUTIES

We have an exciting role available for a candidate who enjoys working as part of a team delivering first-class customer service. As a responsive works administrator, you have a pivotal role within the company interacting with our customers, clients, and site-based operatives whilst co-ordinating workflows in order to ensure the smooth running of the responsive service.

KEY TASKS/ACTIVITIES/RESPONSIBILITIES

Scheduling work, creating appointments, rearranging, and prioritising urgent work as appropriate.
Preparing work packs for work teams prior to commencing work and monitoring of completion of work.
Ensuring all information and documentation is processed through client portals and internal spreadsheets using Excel.
Responding to client emails and telephone calls in an efficient and professional manner, developing and maintaining great working relationships with key client personnel.
Handling tenant telephone calls ensuring the caller receives the best service experience at all times.
Maintaining daily, weekly, and monthly works calendar in order to meet client expectations and workflows.
To competently process confidential information, customer complaints, and other documentation as required.
One day per week you will be required to work alongside the Health & Safety Advisor to ensure documentation compliance.
Ad hoc duties.

ESSENTIAL SKILLS

Excellent communication skills, both verbal and written.
Good knowledge of Microsoft Office, Word, Excel, and Outlook.
An excellent telephone manner.
Good organisation and time management skills.
On-site parking.
Negotiable on experience – £24,000+ / £11.55 per hour.

BENEFITS

Mon-Fri; Full-time; Permanent; 8am – 4:30pm; 40 hours per week (30 mins lunch); 23 days leave + statutory bank holidays.

Apply today with an up-to-date CV