Posted in: Customer Service/Call Centre in Manchester | Posted: |
Graduate Customer Involvement Partner
Salary: £23,500 per year
Job Type: Full Time
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
What you will be doing, over time and with training and the supervision of experienced colleagues…
To support in the delivery of bespoke engagement activities, working with colleagues and customers offering advice, guidance and leadership to ensure the customer voice is at the heart of service development, design and improvements
To ensure that customers across Great Places’ neighbourhoods and communities have their voices heard
To maintain an awareness of the political and social context in which we work, both at a local & national level i.e. Regulator of Social Housing – consumer standard and Tenant Satisfaction Measures
To keep up to date accurate and relevant customer insight from any engagement activities and ensure this insight is maximised through service improvements
Work with services, customers and leaders to ensure that customer feedback is used to make recommendations to service delivery teams and customers are kept informed through agreed channels
Writing for internal and external publications with a focus on sharing with customers
Maintaining accurate records
Ensuring the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places
Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
Working 35 hours per week and having a flexible approach to work
What you’ll need…
A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area
GCSE maths and English or equivalent at grade C/4 or above
A clean UK driving licence and access to a car would be desirable
Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service
Excellent written and verbal communication skills
Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
Keen eye for detail and good organisational skills
Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop
Commitment to completing all parts of the training programme
Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
Key dates...
Assessment day - Beginning of June 2024
Second/ final interviews - End of June 2024
Start date - Tuesday 3rd September 2024
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
REF-(Apply online only)