Posted in: Finance in Stockport | Posted: |
Become a believer...
We have an exciting opportunity to work with a team of exceptionally skilled, fun and driven people.
We're on a mission to be best in class in every product vertical we operate.
Not easy, but we'll do it with great people and great tech, providing 1st class customer service!
You will have the chance to make a huge impact on this established business, opportunities and growth is in our DNA - we BELIEVE in developing from within!
Make your mark in the finance industry with the best in the business!
Hours – 35 hours per week.
Monday to Thursday 9am - 7pm
Friday 9am - 2pm
(Flexitime +/- hour)
*Basic salary up to £23,000 with annual earning potentials of over £30,000*
Core Skills:
* Fantastic telephone manner
* Resilient and hard-working
* Understand your role within Treating Customers Fairly (TCF)
* High level of attention to detail
You may also be able to demonstrate experience with:
* Maintaining business logs using a CRM system
* Meeting departmental SLAs and targets
* Handling expressions of customer dissatisfaction
* Maintaining the highest standards as the first point of contact for customers
You will be involved with the following work:
* Handling a high volume of calls whilst maintaining a professional image
* Engaging with third party introduced customers and handling any customer objections to a satisfactory conclusion
* Collecting and clarifying customer information and referring customers onto the relevant department and customer resolution
* Receiving inbound calls and making outbound calls to prospective new customers
Perks:
* Company pension
* Westfield Health & Therapy Sessions
* Quarterly incentives
* Free fruit
* Free parking
* Dress-down Fridays