Posted in: Architects in Edinburgh | Posted: |
Job Title: Tenant Liaison Officer
Location: Muirhouse
Job Type: Full-time
Salary: £17/£18 an hour
Job Description:
We are looking for a skilled Tenant Liaison Officer to join our team. The successful candidate will be responsible for liaising with tenants and addressing their complaints. Candidates must have experience in housing or letting agencies.
Key Responsibilities:
Provide a high-quality service by liaising between the Client, Tenant & Liberty staff
Understanding tenant requirements
Support the reduction in complaints
Support customers, particularly any vulnerable customers
Manage client relationships to engage on access procedures, installation programmes and community engagem0ent
Support the wider Liberty team in managing customers and improving customer experience
Engagement with field and work planning teams
Ensure all customer details on all systems are accurate to keep clients updated
Requirements:
* Experience in housing or letting agencies..
* Strong communication and interpersonal skills.
* Excellent problem-solving abilities and attention to detail.
* Ability to multitask and work under pressure.
How to Apply: Please email your CV
Join us and contribute to improving tenant satisfaction