Posted in: Customer Service/Call Centre in Edinburgh | Posted: |
Customer Service Executive
Location: Edinburgh
Shift hours: As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week + overtime.
Role Summary
This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team.
Essential Responsibilities
• Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.
• Complete standard processes efficiently.
• Deal with customers face to face to deliver good service and develop repeat business.
• Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.
• Complete daily administrative work as required, both accurately and on a timely basis.
• Maintain a safe clean working environment in line with health and safety requirements.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Provide accurate information to customers.
• Qualify potential customers and manage risk.
• Contribute to an ongoing positive team environment.
• Undertake additional work as required to meet and exceed the expectations of the customers.
Qualifications/ Requirements
• Competent with Excel and Word and ability to learn systems quickly.
• Willingness to work flexibly to meet business and customer needs promptly and effectively.
• Attention to detail.
• A calm and analytical approach to problem solving.
• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
• Ability to work under pressure.
• Ability to build strong relationships with internal teams and external customers