Posted in: Engineering in Oxford | Posted: |
Technical Engineer
Up to £36,000 + Benefits & Overtime
Oxford
Our client was formed in 2010 as a start-up, and offer a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted by larger Services Integrators, all supported by their in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. Their first acquisition was of Centric Systems (Berkhamsted) in 2016 and more recently Firstline IT (Oxford) in 2022, with a further planned acquisitions in the pipeline. Exciting times lay ahead, they are at the epicentre of the Cloud ICT shake-up, ideally placed to scale and assist UK Small to Medium Enterprise.
The Role:
* Remote access to the client’s machine to resolve problems.
* Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk.
* To assist with installs, moves, and changes. Physically building, configure, installing or repairing IT services and solutions.
* Assist with setting up and resolving issues with customer equipment.
* Log all incidents in the Service Desk system as required/directed and follow procedures and processes.
* Take ownership of client incidents and be proactive when dealing with them.
* Work independently on projects and follow best practice guidelines toward documentation and details uploaded to our knowledge base
* Liaison with vendors to resolve issues
* Keep the client informed regarding the status of incidents.
* To visit client sites and provide technical support for logged issues.
* To work on projects which may be under the guidance of senior engineer.
* Develop good working relationships with clients and establish a solid understanding of their infrastructure and business needs and issues. Also required to carry out some relationship management tasks.
* Consistently document knowledgebase with client information and fixes.
* Working within the guidelines of client specific service level agreements and objectives.
The Candidate:
* 3 years’ experience as a Technical Engineer or a similar role within an IT support environment.
* Diligent and logical approach to working with strong problem-solving skills
* Excellent customer focused approach and commitment to service delivery
* Ability to prioritise workload
* Good interpersonal and communication skills, both verbal and written
* Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems
* In-depth knowledge of the following areas:
* Active directory and group policy administration
* Windows Server 2012 and above
* Windows Desktop 10 and above
* Hyper-V setup and administration
* Microsoft 365 tenant setup and administration
* SharePoint On-Line Setup and administration
* Strong networking capabilities (DNS, Routing, switching etc.)
* Experience with Meraki / Draytek / Sophos firewalls
