Customer Service Advisor

Family run business within the automotive industry in Reading are seeking a professional Service Advisor to join their commercial services team. 

Ideally you will have some Customer Service Advisor experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry.

You will work Monday to Fridays (40 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.

Responsibilities:
Deal with customer needs face-to-face and over the phone with a professional and friendly approach

Work in Progress (WIP) control for the workshop
MOT and service scheduling
Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
Clarify for the customer and workshop the basis for the repair - Retail / Warranty / Contract
To promote additional workshop services/repairs where applicable
To identify and add parts to WIPs
Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
To ensure parts are ordered/requisitioned once relevant authority is received
Inform customer of outstanding campaigns and arrange for work to be completed
To ensure customer reception area is maintained to a high professional standard at all times
To order/ arrange sub-contract work
To assist and develop parts sales with the objective of meeting relevant targets
To cost completed work and raise invoices
To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
Build rapport with all staff and customers
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To enhance the image and reputation of the company whilst supporting its commercial interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The Perfect Candidate Will Have

Excellent customer service skills
Excellent interpersonal, verbal and written communications skills
Proven organisational and administration skills
Proactive approach to work
Able to work to deadlines
Problem solving skills
Technical knowledge
Analytical skills including working with statistical and costing information
Ability to work in a fast pace environment and multitask both alone and part of a team

Training programmes available, my client are offering exceptional benefits