Support Assistant

Job Description: Support Assistant
Responsible To: Service Manager/Team Leader or other Manager as designated by the company
Short Description: The Support Assistant is responsible for delivering Service User centred support in accordance
with management direction and in compliance with company processes and procedures.
Summary of Benefits: Competitive hourly rate depending on experience
28 days annual leave (pro rata for part time hours)
Full time and part time shifts available
Company Pension Scheme
Mileage paid for business use
Car business insurance paid
Enhanced Adult Workforce DBS paid
Paid training – mandatory and care certificates
Specific Duties: The Support Assistant will be specifically responsible for:
1. Supporting the Manager, Team Leader and Senior Staff in day to day operations of supported
housing unit(s)
2. Maximisation of SU interests by liaising with internal and external stakeholders; and
implementation of each SUs support plan
3. Safeguarding the rights and dignity of each SU
4. Fostering of a positive environment in which SUs are actively engaged
5. Conducting daily assessment of SUs mental and physical state; updating associated records
and informing management
6. Supporting SUs to build their confidence, self esteem and their ability to manage their mental
health symptoms
7. Personal delivery of physical and mental support to SUs
8. Promoting SUs health and assist in their accurate medication
9. Promoting SUs hygiene and personal presentation
10. Supporting SUs with developing social skills and future independent living
11. Supporting SUs with their daily living skills and domestic chores
12. Supporting SUs with scheduling and attending appointments and day time activities
13. Supporting SUs to use public transport
14. Encouraging and motivating SUs into employment, voluntary work and/or education
15. Maintaining the cleanliness, quality, security and safety of each home and individual service
user accommodation
16. Accurate and timely update of SUs and house records
17. Conducting regular two-way communication with SUs and management
18. Key Work with designated SUs; and delivery of specific support as outlined in their support
plans
19. Successfully achieving the individual objectives set by the company
20. Enhancing current operations through continuous improvement
Support Assistant
Updated 2020
Page 2 of 2
Generic Duties: In addition to specific responsibilities, the SA will also be responsible for ensuring:
1. The maintenance of confidentiality of all information unless otherwise permitted by
management
2. Full compliance with company’s vision, values, policies and procedures
3. Compliance with legislation and GSCC Code of Conduct as reflected in company procedures
4. Undergo training and professional development as directed by the company
5. Work in a manner that promotes team work and a collegial environment
6. Active and positive promotion of the company’s image and brand
7. Other duties that may be assigned by management
Qualifications: The following qualification, skills and experience are desirable for this role:
1. Preference for QCF Level 2 or equivalent in Health and Social Care with a minimum of two
years experience of care-working within a supported living environment.
2. Strong living skills that can be transferred to service users i.e. all daily living skills etc.
3. Competence in the use of Microsoft Office and Internet applications
4. Strong English spoken, listening and written communication skills
5. Full driving licence desirable and use of own car to transport Service Users
 All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment.
 All staff are expected to respect the requirements under the Data Protection Act 1998.
 All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974