Posted in: Engineering in Southampton | Posted: |
Technical Customer Support
Hours of work: Monday to Friday 9am to 5pm
Location: Wickham area
Salary: £24000- £25000
Plus, fantastic benefits which include the following:
28 days holidays (Successful candidate will get 1 additional day’s leave per year they are with the company)
Private medical insurance (After probation)
Company pension contributions (After probation)
Dog friendly
Smart casual dress code
Onsite parking
Free snacks and drinks, on site café at subsidised rates
Training and development options
Promotion opportunities Dynamite Recruitment is working on partnership with a very well-established business who are based in the local area.
Due to the growth plans out client is looking to recruit someone to support customers with technical and IT related issues.
As a Technical Customer Support you will be responsible for
Assisting clients with any technical issues that they have with their software.
Answering calls and e-tickets from external clients to manage any IT related issues.
Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system
Developing and maintaining a knowledge base of the enquiries you are dealing with.
Assisting the internal Customer Support team with technical enquiries that they encounter with clients.
Liaising with software partners to ensure high level of service for our clients.
The ideal Technical Customer Support will have / be.
Good customer service skills and experience
An interest in IT or technical products
Knowledge of Microsoft Office 365 (mainly Excel & Outlook)
Knowledge of WordPress and HTML is an advantage but isn’t essential.
To be considered please submit your CV asap.
INDD
