Posted in: Administrative and Support Services in South West England | Posted: |
Sales Office Administrator
Permanent
£23,795 annual salary
Swindon
8:30 – 17:00 Mon – Fri
In this role you will be responsible for ensuring customer orders and enquiries are handled
appropriately and customers’ expectations are managed. You will report to the Sales Office
Supervisor. Full training will be provided in this role.
What you will do
* Process sales orders accurately
* Identify products based on schedules or floor plans
* Setting up new accounts
* Maintain and improve where possible customer working relationships
* Support the Sales and External Sales teams
* Ensure all enquires are handled effectively and through to resolution
* Reconcile the sales order book
* Raise credits as necessary
* Ensure all customer orders, enquiries, complaints and requests are handled appropriately and customers’ expectations are managed
* Interpreter customers requirements to your best knowledge
* Keep up to date own emails as well as general sales emails
* Call handling and call forwarding
* Ad hoc tasks as and when required.
What you need
You will be confident over the phone to deal with our customers and have an understanding of establishing strong customer working relationships. You will know how to prioritise your work with a team and on your own. You will have to be able to cope with pressure and deadlines.
Essential Skills:
* Good Knowledge of all Microsoft packages
* Ability to establish strong customer relationships over the phone
* Understand and deliver excellent service at all times
* Organised and focused under pressure
* Self-motivated.
Preferable Skills:
* Knowledge of SAP is a plus
* Key Account Management is useful but not essential
* Team player.
Benefits
* Free parking
* 5% pension contribution
* 21 days holiday + bank holidays + gain 1 day for every year of tenure
* Annual salary reviews