Customer Service Advisor

Customer Service Advisor
Location: Stroud, Gloucestershire
Hours: 08:30 to 16:30, Monday to Friday (with an early Friday finish!!)
Salary: £26,000 to £30,000 per annum DOE
Our client is looking for a driven and personable customer service advisor to join their team. This is a busy phone based role, so you must have some experience in a similar role.
Key Responsibilities of a Customer Service Advisor
* Ensure excellent customer service is always provided.
* Resolve customer equerries in a timely manner.
* Answer any inbound calls.
* Escalate customer concerns as required.
* Manage and build customer relationships.
* Communicate customer feedback to the Customer Services Manager.
* Liaise with internal departments to improve quality
Key Skills of a Customer Service Advisor
* Customer service experience in an office environment
* Ability to build strong internal and external relationships.
* Confident talking on the phone and replying to emails.
* Excellent time management and multitasking skills.
* Drive to succeed and progress.
* Full UK licence
For more info please contact Katie or Sophie at First Base