Customer Services Executive

Are you passionate about Customer Services? Do you like to make your customers happy?
If so, this may be the job for you!

We are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.

Main Duties and Responsibilities:
Receive and process requests from customers and colleagues via all incoming communication streams
 Proactively and reactively escalate service work to meet service level agreements
 Qualify customer requirements and reduce customer downtime through scripted questioning
 Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
 Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes
 Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements
 Purchase order requirements
 Renewal payment calls to customers
 Prioritise the entire workload to make maximum use of resources whilst ensuring the company's commitment to service level agreements.
Cover and support other roles and responsibilities within the UK Direct Business
The successful person will have the following skills:

Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
Enthusiasm to learn, continually improve, and use knowledge to help others
 Ability to work to tight deadlines
 Methodical approach to planning and organising
 Effective self-management and focus
 Excellent communication skills, both written and verbal, with internal and external customers
 Eager and willing team player with a positive attitude who also feels able to work
Ability to own and prioritise workload with an aptitude for multitasking
 Process driven with the confidence to raise queries to aid efficiency
 Calm and focused when working in a pressurised environment
 Computer literate with a sound working knowledge of Windows-based applications
In return the client will provide a plethora of benefits, including 25 days holidays plus stats, pension scheme, life assurance and other benefits including discounts off products