Posted in: Engineering in Birmingham | Posted: |
IT Change & Configuration Manager
Full time Permanent
Location: Birmingham/Remote working
The starting salary is excellent and comes with company benefits including pension and private medical cover
Start: Candidates must be able to start by mid June 1014 latest - candidates who are available immediately would be ideal
An accomplished, UK based ITIL certified IT Change & Configuration Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services.
Role purpose:
This is a combined operational based position operating within the IT Service Management team
Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role
To support the IT Change & Configuration Management function to help reduce risk, improve implementations, record CI’s, and effect system changes smoothlyExperience required:
Significant and recent experience in a IT Change & Configuration Manager role
Familiarity with helpdesk ticketing systems (ITSM tools)
Experience of ITSM tools are important - experience of ServiceNow or HALO is essential
ITIL Foundation qualified
Good all-round knowledge of IT Applications/Infrastructure
Experience of CMDB Data modelling and reporting
Strong customer service orientation, good communication, teamwork, and interpersonal skills
Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment
Willingness to participate in continuous learning and training initiatives
Proven track record of managing ITIL processes in medium to large organizationsIf you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration.
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