Posted in: Customer Service/Call Centre in Dudley | Posted: |
Job title: Customer Service Advisor
Location: Droitwich
Salary: £11.80
Hours: Monday - Friday
Contract: temporary 1-2 weeks (Could be extended)
Our client has a great opportunity to join their Customer Service Team. They are looking for competent Customer Service Advisor to provide excellent service to their clients. Through professional and efficient administration tasks you will navigate a customer's account to provide them with a first-class experience
What's in it for you?
Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Work from home
Day to Day duties will include the following:
Answering inbound calls from existing customers
Ensure all customer records are kept up to date with the latest information regarding and customer's account
Respond to customers emails effectively and efficiently
Liaise with other departments across the business
Regularly update customers with new information relating to their account
Communicate with customers via telephone, email and letter
Maintain customer files in line with Company policy
In the absence of the Customer Service Manager liaise with external agencies, I.E Trading standards, Alternative Dispute Resolution services and the Furniture & Home improvement ombudsman
Assist with administration duties
Monitor and record customer complaint
Action requests given by the Customer Service Manager
Any other duties as deemed necessary
Experience:
Having experience of working in a customer focused environment either over the phone or face to face.
Excellent written and verbal communication skills
Work to deadlines and can multitask
Able to work under pressure and go the extra mile
Must be able to build rapport with Customers on the telephone
Have a great telephone manner