Out of Hours Breakdown Supervisor

Out of Hours Breakdown Supervisor
Permanent/Part time
Remote working position/23 hours per week
Saturday 6:30 am to 6:30 pm
Sunday 6:30 am to 6:30 pm
Bank holiday cover 6:30 am to 6:30 pm
1 Flexible hour per week for Admin
We have a fantastic opportunity working as a remote/homeworking Out of Hours Breakdown Supervisor at our Head Office, working for Europe’s leading company in our field, the position is split into 2 key roles; To supervise the OOH Team remotely, and To oversee & ensure smooth operational flow of all out of hours reported incidents within agreed timescales, whilst ensuring compliance to Petit Forestier key fundamentals.
Out of Hours Breakdown Supervisor Benefits
* 25 days holiday, plus bank holidays
* Birthday Leave
* Increasing holiday entitlement for long service (capped at 30 days)
* Company pension
* Group life assurance scheme,
* Access to Help@Hand Unum Apps multiple health & wellbeing services, savings and discount perks
* Employee referral scheme of up to £500 (before tax)
* Continuous technical training and development
Out of Hours Breakdown Supervisor Role
* To manage the team to work effectively from home
* Monitor calls to ensure standard of practice is kept and adhered to
* To manage and plan shift rota, holidays and sickness and arrange cover
* Conduct regular 1-2-1 meetings with members of the team
* To manage the depot on call rota spreadsheet up to date
* To provide data and KPIs about the incident held by the OOH team
* To communicate information and updates from Depots and Management to the team
* To control allocate and manage all incidents through to timely conclusion from the
* To understand and exceed customer expectations
* Always ensure customers have a full understanding of events and estimated time scales
* To support other team members and other colleagues to ensure continuation of service
* To ensure cost effective repairs within time scales.
* Constantly update in house computer systems with progress and incident specific information
* To work closely with all Petit Forestier workshops and rental depots to support the operation
* Ensure at all times that potential recharges are identified and recorded at the earliest possible time
* Where ever possible for recharges confirm and agree acceptance with customer prior to continuation of incidents
* Ensure the highest level of professionalism at all times
* Be mindful of others and the tasks you are requesting comply with all current H&S legislation
* To ensure all open incidents are effectively communicated to all parties on shift change
What are we looking for?
Key Technical Skills:
* To be fully versed in operating all in house computer systems
* Good operating level in Excel and Microsoft office based systems
Essential:
* Softs skills to manage a 100% remote-working team
* Excellent Interpersonal skills to include written and verbal communication internally and externally
* Ability to work remotely
* Systematic approach to problem solving.
* Good to excellent geographical knowledge of the UK and Northern & Southern Ireland
* Excellent phone manner
* Ability to remain calm in a pressurised environment
Desirable:
* Previous experience of Rental Procedures
* Working knowledge of HGV operating constraints/legislation
* Previous experience of the Commercial vehicle Industry
To apply for the role of Out of Hours Breakdown Supervisor, please submit your CV and a member of our recruitment team will contact you