Posted in: Telemarketing/Telesales in Walsall | Posted: |
Live Chat / Web Chat Sales and Support Assistants x 3
Job Type: Temp to Perm
Salary: £12.00 + bonus
Location: Walsall, West Midlands
Shift Work: Morning, Afternoon and Evening Shifts Flexible Working Pattern
Our client is a leader in the field of social media who is now looking for talented individuals to join them to keep up with the rapid growth the organisation is experiencing.
Our client offers a range of products and services via social media channels working with influencers to generate user engagement and then offering services to customers for upselling.
Key Responsibilities
Engage with a varied demographic of customers on behalf of our client and our client's influencers using your ability to think quickly to create engagement and rapport, offer services, upsell services where the opportunity arises and resolve queries in real time.
Manage a high volume of chat conversations, often simultaneously
Provide excellent customer service by understanding the customer's needs, answering questions, and being personable at all times
Communicate clearly and effectively to aid the customer experience
Ensure compliance with Live Chat guidelines:
Keep your response times short
Start with a friendly greeting
Add a personal touch
Listen to the person on the other end
Focus on your customer's problem
Stay positive throughout all interactions
Make sure to address all problems
Collect feedback from customers
Remember about grammar and spelling
Accurately log customer feedback and themes of conversation for reporting
Lead by example to achieve KPIs and targets
Experience
Our client prefers 2 years work experience in sales, customer service or call centre environments or have experience of working within live chat or web chat environments.
Skills:
IT literate
Excellent communication and organisational skills