Posted in: Other in California | Posted: |
Job Description
“We believe in the power of shared, live-music moments to inspire ourselves and the world.”
Box Office Representatives play a very important role in providing a memorable experience for everyone who visits Ravinia.
Box Office positions are seasonal and scheduling is flexible. Most employees work 30 - 40 hours per week depending on availability. Day, evening and weekend hours are required.
The Ravinia season runs from June – September. Priority in hiring is given to applicants who are available to work the entire season. Applicants must be at least 16 years of age to be considered for any position at the Ravinia Festival.
Dates and Hours of Employment:
Positions begin as early as March and run through late-September, with most staff starting in May and June.
Positions require a commitment of 30 - 40 hours a week.
Beginning in March, normal business hours are available in the Box Office until the season begins in June.
Scheduling is flexible from June - September.
*Once the concert season begins employees must be available for day, evening and weekend hours*
General Responsibilities:
•Work with patrons handling ticket sales, ticket exchanges, ticket donations and will call both on the phone and in person
•Listen to and answer customer questions and concerns while providing superior customer service
•Handle cash and be responsible for daily reconciliation
•Retain and relay a large amount of detailed information about performances, events, and the park
•Research and resolve straightforward customer challenges
•Assist patrons with the navigation of the website and the online ticket purchasing process
•Provide detailed information about Highland Park and surrounding areas; including driving directions, parking and public transportation
•Filing, copying and other basic office duties
•No telemarketing, incoming calls only