Club General Manager

Job Description
Leadership and Staff Management:
Recruit, train, supervise, mentor club leaders and colleagues alike , including front desk personnel, trainers and coaches, locker & pool attendants, kids club personnel, lifeguards etc.
Foster a positive work environment, encouraging teamwork and professional development.
Set performance goals and provide regular feedback to ensure high-quality service delivery.
Work and liaison directly with the Resort F&B team on the Food and Beverage offerings at the Club.
Stay UpToDate with Club industry trends, development and best practices
Project manage Club Capital, Development and Maintenance projects to ensure they run seamless, on schedule and to budget & forecast
Operational Oversight:
Ensure there’s a clear strategic vision and plan to ensure the Club is best in class by offering the ultimate programing, amenities and facilities
Develop and implement operational policies and procedures to optimize efficiency and Member and Guest satisfaction.
Maintain cleanliness, safety, and functionality of all club facilities, equipment, and amenities.
Monitor inventory levels (operating supplies and Retail) and coordinate procurement of supplies and equipment as needed.
Develop a clear plan to further enhance all sources of revenues including dues, locker rentals , fitness, aquatic & tennis programing, kids club and membership programing and activations
Member and Guest Experience:
Uphold highest in class standards for member & guest service, addressing member concerns promptly and effectively.
Develop and execute strategies to enhance member engagement, growth and retention.
Organize and promote special events and programs to enrich the member experience.
Financial Management:
Develop annual budgets and forecasts, monitoring financial performance against targets.
Identify opportunities for revenue growth and cost optimization, implementing strategies to maximize profitability.
Ensure compliance with financial regulations and internal controls.
Utilize technology to further enhance and understanding the membership spend & accounting procedures
Marketing and Promotion:
Collaborate with marketing team to develop and implement promotional campaigns to attract new members.
Maintain a strong online and offline presence through social media, community outreach, and partnerships.
Analyze market trends and competitor activities to identify opportunities for differentiation and innovation.
Member retention and recruitment:   
Must lead member recruitment and retention effort. Must be integral and proactive part of developing relationships that lead to membership interest and/or business opportunities. 
Catalyst for identifying new program/services and enhancing current ones for members, guests and their usage, satisfaction and member retention.