Posted in: Other in San Francisco | Posted: |
Job Description
Apply six sigma methodologies and industry expertise/best practices to advise and support on:
Support the implementation of process improvements or roll out of new processes, measuring project progress and risks to successful implementation and change for client stakeholders (Deliverable: develop implementation plan, business requirement documents, training documentation, process procedures and functional process maps in LucidChart)
Reviewing existing processes, identifying opportunities to streamline (Deliverable: documented findings with recommendations for improvement)
Defining meaningful business process metrics to drive process effectiveness and monitor accordingly (Deliverable: documented findings with recommendations for improvement, report quarterly for continuous improvement)
Defining process standards and governance for Program Controls Group (PCG) process management and adherence (Deliverable: recommended standards and governance based on PCG needs, industry and program management best practices)
Support – and facilitate- regular alignment meetings and stakeholder feedback sessions
Support testing of new technologies and enhancements including user acceptance testing (UATs) for process updates within Google systems
Administrative Responsibilities:
Schedule meetings, trainings & workshops within 2 business days of request
Produce meeting notes and minutes within one business day of meeting, training and workshops
Reporting Responsibilities :
Monthly program progress/status against goals, including challenges & issues
Monthly record & tracking of program risks
Quarterly reporting and on business process metrics and impact analysis
Quarterly updates for PCG newsletter on Business Process Management Program