Sr. Director, Credit Settlement Risk - Collections

Job Description
Join Visa as Senior Director, Collections on our Credit Settlement Risk team. In this role, you will oversee the activities and performance of the collections team, playing a crucial role in risk management. If you believe you can contribute to our success, we want to hear from you – together, let’s make Visa a great place to work.
The new Sr. Director (SD) - CSR Collections role will report directly to the Vice President (VP) – Head of Collections.
Credit Settlement Risk provides industry-leading management of credit risk for Visa’s entire client portfolio, protecting Visa from financial losses due to client failures, while also enabling and supporting innovation and responsible business growth. With our deep knowledge and expertise, CSR upholds a robust and comprehensive Credit Risk Policy, underpinned by strong governance principles. We actively supervise the credit quality of our client base, taking high quality collateral to secure any sub-investment grade risk. To ensure the highest level of risk management, we leverage advanced tools that allow us to monitor client exposures in near real-time and cap exposures for selected clients. Our proven track record of successfully managing the transfer of programs from failed entities without service interruption, while working closely with regulators, demonstrates our commitment to seamless operations and regulatory compliance.
The Collections team is responsible for managing and collecting past due amounts owed by clients to Visa in an effective and timely manner. The SD of CSR Collections will provide operational guidance and direction to the Collections team to ensure that they consistently follow the Collections policies and standard operating procedures.  
The SD will be responsible for managing a wide range of complex projects and tasks of diverse scope, identifying appropriate courses of action, and driving them to completion. Under the supervision of the VP, the SD of CSR Collections will have responsibility to drive successful collection of past due amounts from clients, partnering with all relevant stakeholders: Sales, Client Services (CS), Controllership, CSR, Legal and various other Business teams as required.
Job Scope and Essential Functions
This key role is responsible for equipping team members with the necessary information, tools, and resources for adhering to laws and policies, managing collection procedures, and effectively resolving delinquent accounts. We are seeking a thought leader with a deep understanding of best-in-class B2B Collections practices and trends in service delivery and support. The ideal candidate will excel at building solid working relationships with business partners and stakeholders across Risk, CS, CSR, Controllership, Sales, and various other Business teams. This role is pivotal in enhancing our collections processes and driving the team's overall success. Expectations include:
Leading a growing and evolving organization consisting of seasoned employees at various stages of their career.
Reimagining the Collections process and workflow by seeking out leading edge solutions, taking an agile approach to implementing technology enhancements and process improvements. 
Building and fostering a 'Client first' culture, driving policies targeted at empowering staff to deliver client-centric experiences with each interaction, while still resolving delinquent accounts.
Forging strong relationships and building trust with other internal teams, stakeholders, senior and executive management through active listening, empathy, and a collective desire to deliver extraordinary results.
Proactively identifying and taking a data-driven approach to solving complex organizational challenges that influence the reputation and direction of the business.
Providing thought leadership and strategic guidance to ensure all necessary tools, processes, procedures and staff are in place to deliver results.
Independently formulating decisions that may have significant operating and financial impact to Visa initiatives, reputation and clients.
Developing and managing strategic plans, operational initiatives, special projects, and client-driven continuous improvement efforts. 
Staying current with industry and client trends and maintaining a strong knowledge of Visa’s products, services and processes.  
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.