Intake Specialist

Job Description
As an inbound intake specialist here at Ward Law Group, you will be working in a fast-paced and growing work environment, where you will put your customer service and sales knowledge and skills in action to help our clients and at the same time you will learn and develop new sales skills and growth your professional path. You will be working with our intake team to help our prospective new clients over the phone with their questions, do’s and don’ts when involved in a car accident and so much more. You will guide our new and prospective clients through a hard and stressful time to find the best solution for their medical care and compensation for the injuries they have.
You will receive inbound calls and meet in person at the office with our prospective new clients and will help them with great customer service skills to obtain the best legal service in the market.
If you love helping people, and putting your sales and customer service skills into action over the phone this is the job for you!
Inbound Intake Specialist job duties but not limited are:
Answer inbound calls from potential new clients.
Make outbound calls in a timely manner for follow-up when needed.
Help potential new clients with their questions.
Review carefully each case information.
Guide them patiently with the onboarding process.
Collect the information needed for each particular case.
Request attorney assistance when needed.
Creation of new intakes in an organized manner.
Communicate with other team members to effectively resolve problems.
Ensure all paperwork is properly completed and signed.