Client Support Manager II

Job Description
Brightspeed is looking for a Client Support Manager II to join our team! As a Client Support Manager II, you will serve as the bridge between our strategic wholesale (carrier) clients and Brightspeed. In this customer-facing position, your primary responsibility will be to ensure exceptional communication and accountability. You’ll play a crucial role in overall account management, aiming to transform client relationships from transactional interactions to long-lasting, sustainable partnerships. While not directly leading a team, your impact will be felt across the sales organization. 
As A Client Support Manager II, Your Responsibilities Will Include:
Base account management for assigned account(s) not limited to contract compliance, SLA (service level agreement) support, order breakage mitigation among others through fostering internal partner relationships driving client success.
Financial accountability through focused efforts to improve and control existing aging (AR), churn and credits as outlined by leadership.
Conducting regularly scheduled customer billing reviews (BR) and touchpoints improving customer satisfaction (CSAT) and net promoter score (NPS).  
Assisting in sales requests (RFO/RFQ)
Identifying end of life/decommissioned products for potential sales opportunities
Partner with internal departments to drive process improvements contributing to overall client experience.
Liaison for client, offering single point of contact for general inquiry and escalation.
General order and project management oversight
AD HOC support as required.
Travel for customer meetings, internal team meetings, special events – as requested.
May perform other duties as assigned.“The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required.”