Client Services Representative

Job Description
Job Description
·Are you good with customers?  Enjoy building long-term relationships with customers and colleagues?  Enjoy problem solving?  Looking for a career with a stable company that will allow you to grow and develop as a person and a professional?  Consider joining Eurofins as a Client Service Representative. 
Serve as the primary communication link between the client and laboratory operations
Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
Interpret and communicate technical information and manage stakeholder requirements
Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
Work in a team-based environment to meet department and company goals.
Support sales efforts in the bid process to gain repeat, and/or new, long-term business as needed
Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution