Posted in: Other in Ohio | Posted: |
Job Description
What you get to do in this role:
Execute a go to market model to build a multi-billion dollar line of business
Lead, organize, and manage executive-level strategic planning, sales programs and operational cadence to drive operational excellence, continuous improvement and implement changes across our business in conjunction with functional leaders.
Recruit a team of specialized sellers to drive the NOW Platform into the Customer Service office and the cross functional teams that support customer engagement.
Lead and grow a global sales team to serve our customers in AMS, EMEA and APJ
Define programs for enabling the field sales and solution consulting teams to drive Customer Service sales, adoption and value proposition
Help develop and contribute to sales campaigns focused on Customer Service Management
Partner with our Global Alliance and Channel organization to build a sell to, with and through model
Partner with the General Manager of the Customer Workflows business unit to build out a successful roadmap for the next 5 years
Align as a trusted advisor and strategic team member to both sales and company executives in order to understand market conditions, customer requirements and challenges, and assist in strategically planning GTM, solution capabilities and strategic partnerships
Influence and drive the right value model around pricing and packaging
Establish trusted relationships with product management, marketing, global sales leadership, professional services and global alliance and channels leaders
Strong executive presence & track record of consistent quota attainment & over achievement
Develop clearly defined go-to-market initiatives with key ServiceNow sales, marketing and business unit leaders to achieve revenue goals. Define key milestones and progress tracking metrics & drive associated operating rigor to ‘inspect what we expect’
Build strong relationships with executive leaders in both our customers and partners
Drive a customer success focus and a win as a team culture