Commercial Insurance Manager

About the job
As a Commercial Account Manager, you'll be based in our Allentown office, working alongside a
team that values teamwork and collaboration. We believe in creating a positive and inviting
environment where our employees can thrive.
The ideal candidate will be responsible for maintaining and expanding relationships with our
commercial insurance clients. They will serve as a key point of contact for clients, ensuring their
insurance needs are met with excellence.
This role requires a strong understanding of commercial insurance products, excellent
communication skills, and the ability to provide exceptional customer service.
Responsibilities
Client Relationship Management:
 Serve as the primary point of contact for commercial insurance clients.
 Build and maintain strong, long-lasting client relationships through regular communication
and exceptional service.
 Understand clients' insurance needs and provide appropriate solutions and
recommendations.
 Conduct regular client meetings to review policies, discuss coverage options, and address
any concerns.
Policy Administration:
 Oversee the administration of commercial insurance policies, including processing policy
endorsements, renewals, and cancellations.
 Ensure accuracy and completeness of policy documentation.
 Collaborate with underwriters and other team members to negotiate terms and conditions
on behalf of clients
Risk Assessment and Analysis:
 Conduct risk assessments for clients to identify potential exposures and recommend
appropriate coverage solutions.
 Analyze insurance policies and coverage options to ensure they align with clients' risk
management objectives.
 Provide proactive risk management advice to clients to help mitigate potential losses.
Claims Management:
 Assist clients with the claims process, including reporting claims to insurance carriers and
facilitating communication between clients and claims adjusters.
 Advocate on behalf of clients to ensure timely and fair resolution of claims.
 Provide guidance and support to clients throughout the claims process, including assistance
with documentation and claim settlement negotiations.
Business Development:
 Identify opportunities for account growth and revenue generation within existing client
accounts.
 Collaborate with sales and marketing teams to develop strategies for acquiring new
commercial insurance clients.
 Participate in networking events and industry conferences to expand professional contacts
and promote the company's services.
Qualifications
 An Active PA Property & Casualty License is required.
 Minimum 3 years experience in commercial insurance account management
 Detail-oriented with the ability to prioritize and multitask.
 A team player who is self-motivated with a positive attitude.
 Excellent written and verbal communication skills and the ability to think critically.
 Insurance industry certifications (e.g., CIC, CISR, CRM, CPCU) preferred.